innovating and pioneering

ISO certification

Quality and Environmental Policies under ISO9000 and ISO14001

Our 'Excel Again' initiative embraces the most advanced interpretation of Quality Management Systems to ISO9000 and Environmental excellence to ISO14000. Consistent with the most far reaching of implementation strategies, our approach to quality, environmental, health and safety and welfare guides our activities at every level. We repeatedly excel during stringent customer audits, and are compliant in all practical aspects of the standards. We believe our achievements can have real depth and be tested against the highest standards.

Quality to ISO9000

Led by the senior team, we have a clear and single-minded approach to the quality of our products and service to our customers; there is no option but to be the best and to excel against any measure year on year. Our customers appreciate this, and we will leave no stone unturned to ensure that we maintain this exceptional standard, and follow the ethic of continuous improvement.

We have achieved this through:

  • industry leading product and manufacturing process development
  • pioneering customer services through our UK and European multi-lingual customer service centres
  • presenting the best product on the retailer's shelf
  • influencing and monitoring our suppliers' performance
  • a Quality Strategy embracing customers needs and feedback and the requirements of ISO9000.

If we have not improved on a week-to-week basis, we want to know why; We take a zero tolerance approach to stagnation. Exceptional products, customer service, lean enterprise, and continuous improvement embody our core philosophies.

Environmental to ISO14001

As an environmentally focused business our primary achievement is in our product:

  • We take waste (an empty cartridge) and convert it into a premium product with exceptional performance. Reuse, for the original function, is the ultimate environmental act. Others only recycle the plastics (etc.) into low-grade raw materials.

Essential ingredients in our continuous improvement strategy are:

  • we prevent over 4 million inkjet cartridges going to landfill every year.
  • as a result we prevent over hundreds of Tonnes of plastic ending up in landfill sites each year.
  • our process development concentrates on increasing yield from raw materials, including empties and water.
  • our training programme (in several languages) includes 'low impact' energy and resource management.
  • our influence on and monitoring of our suppliers' performance.
  • an Environmental Strategy that embraces expert advice and the requirements of ISO14001.

> This document was last modified: 29 August 2006